My Story, Code of Practice & Privacy Policy

GENERAL MATTERS

I shall at all times present myself and my imaging services, in such manner as will uphold and dignify my professional status and the reputation of KLZ Photography (KLZ).

I will deal with the public with honesty and integrity. 

I shall exercise reasonable skill, care and diligence in the discharge of my duties, giving full consideration to the requirements of the client.

I will not use any marketing or competitive practice, which violates any Federal or State statute or any decision of a Federal or State court.

I shall ensure that advertisements and other public announcements with which my name is associated are not such as would bring KLZ or the profession into disrepute. 

I shall ensure that in conjunction with my name only such designatory letters (Post Nominals) or other descriptions to which I am entitled, are used, and I will not deliberately mislead through the incorrect use of designatory letters. 

MARKET RELATED MATTERS

I shall, if engaged in any imaging or photographic genre which involves direct contractual relationships with domestic consumers (Business to Consumer) allow the client three working days, after the placement of an order or the signing of a contract, during which time the client may change without penalty the extent of such order or contract.

I will not utilise any form of “high pressure” selling tactics to book clients or influence clients to place orders.

I will reveal all material facts; avoid concealment of information and refrain from the use of innuendoes in advertising and selling that might cause consumers to be misled, so that the truth about services of products may be fully understood. 

I will provide a complete and comprehensive written price list outlining my services and products prior to undertaking any photographic assignment.

I will fulfil all contractual obligations, offer reasonable warranty of products and services, and perform on such warranty without hesitation, where claims are justified. 

I will ensure that all domestic photography transactions, including the production of albums, does not take more than three months from the date of order, or a firm delivery date be agreed in writing at the contract stage.

I will advertise and sell the merits of my services and products honestly and undertake only assignments that my firm or I can reasonably expect to complete with professional competence.I will refer the client to another suitably qualified and ethical photographer who can best fulfil the client’s needs if my organisation or I cannot undertake the work.

I will not commit any acts that will discredit the profession and I will refrain from degrading competitors.

I will ensure that any matter referring to copyright is clearly outlined on all contracts, and that reasonable usage rights for KLZ be contractually established at the time of the original contract, and that these rights extend to an agreed level of promotion for KLZ, including entry into professional competitions and exhibitions.

I acknowledge that every client entering into a contract with KLZ Photography is entitled to receive a copy of this Code of Professional Practice.

KLZ Photography is committed to protecting the privacy of your personal information. This policy outlines our commitments to you in accordance with the Commonwealth Privacy Act (1998) and the ten National Privacy Principles (NPP’s) it contains.The NPP’s regulate the manner in which we handle your personal information from initial collection to use and disclosure, storage, accessibility and disposal.

Collection of Personal Information

KLZ Photography will only collect your personal information where and when it relates to the provision of services to you and the performance of our business activities. At no time will your personal information be disclosed to another company for that company’s independent use.Whenever KLZ Photography collects personal information directly from you or through a third party we will make every reasonable attempt at the time to inform you:

• why we are collecting your information
• to whom we will disclose that information
• of the purpose(s) for which we intend to use that information 

Use and Disclosure of Personal Information

In general, the primary purposes for which we collect your personal information include:

• Providing information about upcoming specials and offers
• Responding to sales requests
• Supply of marketing information about our products 

Data Quality and Security

In using your personal information in these ways, it may be necessary for us to make disclosure to third parties such as sellers or buyers, mailing houses or market research firms. Where disclosures take place, we employ stringent safeguards to ensure the security of your personal information.At all times, we will take great care to ensure that your personal information is:

• Accurate, complete and up to date
• Protected, treated confidentially and guarded from unauthorised access 

Access to and Correction of your Personal Information

If you believe that we have not dealt with your personal information in a manner that complies with the Privacy Act (1988) you should contact KLZ Photography to discuss how we may better deal with it. Similarly, if you wish to access personal information that we hold about you, you may make a request in writing. Should KLZ Photography decline your request, we will provide you with reasons for that denial.All correspondence should be directed to klzphotography@outlook.com

Information Security

Only staff that have a need to access your personal information to perform their job will have access to that information.

Disposal of Your Information

Personal information held by us will be destroyed or permanently de-identified when it is no longer required for the purpose for which it was collected.

Contact Information

If you have any questions or comments regarding how your Personal Information is treated under this Policy, or about the implementation of the principles of this Policy, we encourage you to contact us via klzphotography@outlook.com